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Trends 2017: Six Operational Excellence Trends That Will Dominate Customer Experience Management -Digital Clarity Group http://www.digitalclaritygroup.com/trends-2017-six-operational-excellence-trends-will-dominate-customer-experience-management

Customer Experience Matrix: Wondering How Customer Data Platforms Relate to Other Marketing Systems? Here's a Picture http://customerexperiencematrix.blogspot.fr/2017/03/wondering-how-customer-data-platforms.html

Baromètre de l'Effort Client et l'Observatoire du Management de l'Expérience Client 2016 - MyDigitalWeek http://mydigitalweek.com/barometre-de-leffort-client-lobservatoire-management-de-lexperience-client-2016

DataStax dévoile une nouvelle stratégie et de nouvelles solutions simplifiant les initiatives des entreprises en matière d’expérience client
http://www.decideo.fr/DataStax-devoile-une-nouvelle-strategie-et-de-nouvelles-solutions-simplifiant-les-initiatives-des-entreprises-en-matiere_a9220.html

Qualia Media Customers Experience Greater ROI with Identity Graph Analysis - ODBMS.org http://www.odbms.org/2017/02/qualia-media-customers-experience-greater-roi-with-identity-graph-analysis